Is this for PHP Live Helper? Where did you ask for assistance?
To download the software you need to log into your account at https://my.twt-inc.com/clientarea.php - Once logged in, click on "Products and Services" on the top and select "My Products & Services". Choose the licenses you wish to download for and click on "View Details" for that license. Once you are on the page for your license details, click on the "Downloads" tab where you will find the downloads for the software.
Turnkey Web Tools, Inc.