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  1. #1
    Join Date
    Apr 2006
    Posts
    55

    Mail delivery failure because of DMARC settings and contact form setup

    Hello -

    As of late, we are getting messages sent to our gmail address from the contact form on the front end of sunshop marked with "mail delivery failure."

    We've noticed that this is happening when people submit yahoo and sometimes aol e-mail addresses with their messages through the contact form provided on the front end of sunshop.

    Our hosting provider tell us this is because as sunshop is written right now, when someone submits information via the contact form, sunshop is sending this message to the general settings e-mail address and indicating that it is FROM whatever e-mail domain the customer is submitting along with his or her message.

    Apparently, this has to do with DMARC settings, and changes that are happening with e-mail programs due to the massive hack of yahoo e-mail addresses.

    Can you please address this without asking me to open up a ticket? Every time I open up a ticket with you, I have to give all of my login information, and given the number of security issues that we have had with sunshop, I would like to avoid sharing my login information if at all possible.

    Thank you.

  2. #2
    Join Date
    Apr 2006
    Posts
    55

    Bump - any help on this, please, TWT?

    Bump - any help on this, please, TWT?

  3. #3
    Join Date
    Aug 2006
    Location
    San Diego, CA
    Posts
    4,340
    Unfortunately you will still need to open a ticket for this. We cannot provide one on one support through the forum. If you do not wish to give login information, you can simply state that when you open the ticket.
    Chris Talavera
    Turnkey Web Tools, Inc.
    chris{at}twt-inc.com
    1-800-673-4898

  4. #4
    Join Date
    Mar 2006
    Posts
    231
    Just set up a new user with admin status give that to the SS staff once the problem is solved you can remove that admin

    Barrie

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