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  1. #1
    Join Date
    Aug 2005
    Posts
    3

    Password Reset Problems for Users

    One of our SunShop stores offers a lot of digital downloads and we've found that some folks who shop more than once on the site end up with multiple user IDs connected to their same email addresses. When they try to download products later, they often don't know their password (because in some cases they never set one of their own, SunShop created the accounts automatically). When they ask the system to reset their password, they get an email, click the link, reset the password, but still can't log in afterwards. Why not? Because they don't know their user ID.

    This is causing a lot of issues for this one particular site.

    Any help would be appreciated.

    Thanks,
    Craig

  2. #2
    Join Date
    Aug 2006
    Location
    San Diego, CA
    Posts
    4,331
    Craig,

    The usernames are in the password reset emails.

    If you need further assistance, please open a ticket.
    Chris Talavera
    Turnkey Web Tools, Inc.
    chris{at}twt-inc.com
    1-800-673-4898

  3. #3
    Join Date
    Aug 2005
    Posts
    3

    Not in the email from our site. Do we need a new template?

    Hi Chris,

    Thanks but the email sent from our site does not include the user ID.

    ************************************************** *****
    This email is in regard to a password reset requested at PM Press. If you did not request a password reset, please ignore this message. Otherwise, follow the URL below to complete the password reset.
    ************************************************** ****

    Do we need a new template?

  4. #4
    Join Date
    Aug 2006
    Location
    San Diego, CA
    Posts
    4,331
    Yes, sounds like you need a template update.
    Chris Talavera
    Turnkey Web Tools, Inc.
    chris{at}twt-inc.com
    1-800-673-4898

  5. #5
    Join Date
    Aug 2005
    Posts
    3

    Not in Template??

    Hi Chris,

    My partner says that he updated the template but doesn't see where in the template the user name is sent. Can you elaborate?

    Thanks,
    Craig

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