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  1. #1
    Join Date
    Oct 2005
    Posts
    516

    Google Product Search is exporting 0-byte files

    After a major outage, our web host restored our site from a backup yesterday. As far as I can tell everything is working properly, but google_base.php v. 2.1 is now exporting an empty .txt file. Any idea why? I have Sunshop v. 4.5.1 and don't want to upgrade because I'm closing this store after Christmas...but I do need Product Search working until then. Our IP address did change. I tried uninstalling/reinstalling the plugin.
    Last edited by Kraken; 09-25-2018 at 08:36 AM.
    Curious Gifts for Curious People
    Curio City Online

  2. #2
    Join Date
    Aug 2006
    Location
    San Diego, CA
    Posts
    4,339
    I would recommend opening a ticket for this issue.
    Chris Talavera
    Turnkey Web Tools, Inc.
    chris{at}twt-inc.com
    1-800-673-4898

  3. #3
    Join Date
    Oct 2005
    Posts
    516
    Thanks for replying. Since I will be closing my store in about 10 weeks and I'm not adding products anymore, I'm just going to update my last successfully exported file manually. I'll open a ticket if circumstances change and I need a new export for some reason.

    It's weird, though. My store is functioning normally in every other way, but the exporter either can't find or can't read the database.
    Curious Gifts for Curious People
    Curio City Online

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