Please be aware this this is a community forum and is not intended for one on one support issues. In many cases we will ask you to open a ticket so that we can get more private information such as your site URL and admin login information. Also note that the fastest way to get a response is to open a ticket or call support directly. We will try our best to answer general problems and questions in this forum so that people with the same problems can find solutions, but in most cases you may be required to open a ticket with support.

To open a ticket goto:
http://www.turnkeywebtools.com/esupport/