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  1. #1
    Join Date
    May 2003
    Location
    California
    Posts
    481

    PHP Live Helper WinApp

    Please post any beta issues here.

  2. #2
    Join Date
    May 2003
    Posts
    39
    Where do we get the WinApp Beta to be able to post beta issues?

  3. #3
    Join Date
    May 2003
    Location
    California
    Posts
    481
    Its available in the client area.

  4. #4
    Join Date
    May 2003
    Posts
    39
    Thanks,

    I installed it, entered all of the settings in the Options, but get the following error when trying to log in:

    Run-time error '401';

    Can't show non-modal form when modal form is displayed

  5. #5
    Join Date
    May 2003
    Posts
    39
    When I press "OK" after the error above, I get the following error:

    Error 1045: (Access denied for user: 'user_livehel@lxproxy.strang.com' (Using password: YES))

    user_livehel, where "user" is the username on my server is the mySQL user for phplivehelper on my server.

    lxproxy.strang.com is the server that I am going through to connect to the Internet here at the office.

    It looks like it's trying to connect to the mySQL database on the local Internet proxy, instead of my web server.

  6. #6
    Join Date
    May 2003
    Location
    California
    Posts
    481
    Most likely some of the information you entered is not correct... Make sure also that your host allows remote connections to MySQL.

  7. #7
    Join Date
    May 2003
    Location
    California
    Posts
    481
    ALso "lxproxy.strang.com'" is where its connecting from, not where its connecting to. Its is fine like that.

  8. #8
    Join Date
    May 2003
    Posts
    39
    Thanks, I added lxproxy.strang.com to my Access Hosts for MySQL and it is working.

    Duh!

  9. #9
    Join Date
    May 2003
    Posts
    39
    Looks like it works pretty good, when I exit the icon stays in my systray though. I opened another instance, and then exited it, I now have two icons in my systray, even though the program is not running.
    Last edited by NetPublicist; 02-12-2004 at 04:54 PM.

  10. #10
    Join Date
    May 2003
    Location
    California
    Posts
    481
    Yes that is a know issue tight now... we are also working on a few others.

  11. #11
    Join Date
    May 2003
    Posts
    39
    The only other issue I see is that it doesn't remove people off the list when they leave the site. It shows that I have been on my site for an hour, even though I just loaded and closed the page an hour ago.

  12. #12
    Join Date
    Feb 2004
    Posts
    9
    I'm hoping for a ASP version of the winap is this on the cards please?

    Cheers
    Drew

  13. #13
    Join Date
    May 2003
    Posts
    36

    Exclamation Suggestions...

    TWT -

    Here are some suggestoins...

    I loaded it, everything comes up and all. But it is slow compared to the online version. I tried it serveral times on my machine, and on different machines too. When you click on a visitor to request a chat, it takes about 10 seconds or so before the "Invite" button becomes active. It is relatively slow, and when I minimize it, it takes 10 seconds to come back up.

    Are these issues that can be fixed? I have a machines that is loaded with a P4, it's virus free, and everything else is fast. Why does the WinApp take so long to work?

    Please help, thanks.

    - Daniel

  14. #14
    Join Date
    May 2003
    Location
    California
    Posts
    481
    10 seconds is a long time... are you sure you dont mean more like 2. We get a delay as well but its not 10 seconds.

  15. #15
    Join Date
    May 2003
    Posts
    36

    Around There...

    I clocked it, and it was 6 seconds... Sometimes 7, and another time 4. Are you going to fix this problem, even if the delay is just 2 seconds?

    Daniel

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